

- Coordinate and provide customer service to Chinese-specking and international clients regarding shipping and logistics.
- Communicate with shipping lines, customs authorities, transport companies, and related organizations.
- Prepare import-export documentation such as Bill of Lading, Commercial Invoices, and Customs Clearance documents.
- Provide information on shipping status and ensure smooth delivery of goods.
- Handle customer inquiries, complaints, and problem-solving efficiently.
- Work closely with internal teams to ensure timely and accurate shipping operations.
- Maintain accurate records and reports related to shipments.